Two Easy Ways to Start Earning Rewards!
Become a credit card member today!Earn 2X Pals Rewards points at Petco
when you use Petco Pay!
"Dr. Anna Y. Chan (she/her) earned her degree from Texas A&M and currently serves as a Hospital Medical Leader specializing in dentistry, pain management and acupuncture. Born in Hong Kong at a time when pets were not common, her natural affinity for animals still shone through—as a child, she always preferred stuffed animals to dolls. When her family relocated to the United States and welcomed a dog into their home, her first visit to a vet clinic solidified her decision to become a veterinarian. Dr. Chan has found her true home in Austin, where she loves the vibrant culture and easy-going atmosphere. Outside of work, she enjoys arts and crafts, soccer and cooking. Dr. Chan shares her life with five pets, most of whom are named after Star Wars characters and food items: four rescue cats—Mando, Commander Cody, Aurora and Porchy Bear—and a Chihuahua mix named Agedashi."
Yes, we offer spay and neutering for cats and dogs at our Vetco Total Care pet hospital in Austin.
Yes, our Vetco Total Care pet hospital team is equipped to implant the microchips into your dog or cat and also scan for them.
Yes, we offer Nose-to-Tail Wellness Exams at our Vetco Total Care pet hospital in Austin. Our veterinarians will observe your pet's general health, perform routine wellness screenings and administer vaccinations as needed.
Compassionate Care
Many reviewers describe the veterinarians and staff as kind, patient, knowledgeable, and gentle with anxious, elderly, or difficult-to-handle pets. Several also praised the clinic’s support during serious medical decisions and end-of-life care.
Trusted Expertise
Customers frequently report thorough examinations, clear treatment explanations, practical advice, and appropriate referrals. Many appreciate receiving treatment options, transparent estimates, and reasonably priced care without feeling pressured into unnecessary services.
Pet Comfort
Reviewers often say the team helps pets feel at ease through calm handling, treats, patience, and attentive follow-up. Same-day appointments and efforts to accommodate urgent needs were also viewed positively.
Inconsistent Operations
While many older reviews praise the clinic’s care, several more recent reviews report difficulty reaching the office, limited or unexpectedly changed hours, long waits, cancelled appointments, prescription delays, and incomplete follow-up or transfer information. Some customers also questioned the clarity and consistency of diagnoses, treatment explanations, and communication after the primary veterinarian’s departure.
Summarized with AI
