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Yes, curbside pickup is available at Petco Franklin. All of our products that are eligible for store pickup will show this option on the product's detail page.
Hamster and guinea pig prices vary by location. Call your Franklin Petco at (615) 778-1839 to check for pricing and availabilty in your store. Or visit our companion animal website for more information on small companion animals.
No, Franklin Petco does not sell dogs or cats. Petco partners with local animal welfare organizations through the Petco Love program to offer dog and cat adoptions at select stores. Adoptable pets may be available in in-store adoption habitats or during scheduled adoption events. Contact your local Petco store for current availability and upcoming adoption events.
Yes, we have a full-service grooming salon for dogs and cats. Appointments are recommended, but walk-ins are welcome based on availability. Please call (615) 778-1839 to inquire about appointments or grooming services available.
Yes, we provide dog training classes for all levels, from puppy basics to advanced training. Please call (615) 778-1839.
Helpful Staff
Many reviews highlight the staff's friendliness and helpfulness, with customers appreciating their knowledge and willingness to assist. Specific mentions include staff members like Gwen and Charlie, who provided excellent service and advice.
Clean and Organized
The store is frequently described as clean and well-organized, making it a pleasant shopping environment for customers.
Good Product Selection
Customers appreciate the variety of products available, including specialty dog food and aquarium supplies, which are often hard to find elsewhere.
Grooming Issues
While many customers have had positive experiences with grooming, several reviews express dissatisfaction with inconsistent service and communication. Some reported issues with their pets' grooming results and long wait times, indicating a need for improvement in this area.
Customer Service Concerns
Several reviews mention negative experiences with customer service, particularly regarding the grooming department and handling of complaints. Issues include rude staff interactions and unhelpful responses to concerns, leading to disappointment among customers.
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