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Dr. Richard Williams has served as Hospital Medical Leader since 1991, bringing decades of experience to the Petco veterinary hospital's care team. A graduate of Tufts University, he treats dogs and cats along with the occasional ferret, rabbit and guinea pig, offering skills ranging from dental surgery and soft tissue procedures to dermatology and endocrinology for complex cases. He's especially drawn to wellness care that follows a pet through every life stage, from puppy and kitten visits to senior years, and he prides himself on staying calm under pressure so his team can do the same. Outside the hospital, Dr. Williams enjoys traveling and spending time with family and friends, and he approaches every patient as if it were his own, listening closely to pet parents and tailoring treatment to fit their needs.
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Yes, we offer spay and neutering for cats and dogs at our Vetco Total Care pet hospital in Saugus.
Yes, our Vetco Total Care pet hospital team is equipped to implant the microchips into your dog or cat and also scan for them.
Yes, we offer Nose-to-Tail Wellness Exams at our Vetco Total Care pet hospital in Saugus. Our veterinarians will observe your pet's general health, perform routine wellness screenings and administer vaccinations as needed.
Caring Staff
Many reviewers describe the team as friendly, welcoming, patient, and compassionate with both pets and their owners. Several say their animals feel comfortable and are treated with genuine care.
Thorough Care
Reviewers frequently praise the veterinarians and technicians for gentle handling, clear explanations, attentive exams, and helpful follow-up. Positive examples include support with surgery recovery, testing, medication instructions, and anxious or senior pets.
Good Value
Several customers consider the services reasonably priced or affordable, especially dental procedures, wellness packages, membership savings, and ongoing care.
Scheduling Issues
Several reviewers report difficulty booking appointments, cancellations or rescheduling without clear notice, strict handling of late arrivals, long waits, and unanswered phone calls. These experiences contrast with other reviews describing efficient access and responsive service.
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