Vetco Total Care Animal Hospital in Poughkeepsie

Caring Staff

Many reviews highlight the friendly and compassionate nature of the staff at Vetco Total Care. Customers appreciate the attentive care provided by the veterinarians and technicians, with specific mentions of Dr. Erickson and her team being particularly praised for their kindness and thoroughness.

Positive Experiences

Numerous customers report positive experiences during their visits, noting the clean facility, efficient service, and the staff's ability to make pets feel comfortable. Many express gratitude for the care their pets received, with several stating they will return for future visits.

Affordable Services

Several reviews mention the affordability of services at Vetco compared to other veterinary clinics. Customers appreciate the transparent pricing and the availability of discounts, which contribute to a positive perception of value for care.

Mixed Experiences

While many reviews are positive, some customers have reported issues with long wait times and perceived upselling of services. A few negative experiences include billing discrepancies and concerns about the thoroughness of care, indicating that while the majority of visits are satisfactory, there are areas for improvement.

Customer Service Issues

A number of reviews express dissatisfaction with customer service, particularly regarding appointment scheduling and communication. Some customers experienced frustration with staff interactions and felt their concerns were not adequately addressed, suggesting a need for better management of customer relations.