Yes, curbside pickup is available at Petco West Oak Hill. All of our products that are eligible for store pickup will show this option on the product's detail page.
Hamster and guinea pig prices vary by location. Call your West Oak Hill Petco at (512) 712-7121 to check for pricing and availabilty in your store. Or visit our companion animal website for more information on small companion animals.
No, West Oak Hill Petco does not sell dogs or cats. Petco partners with local animal welfare organizations through the Petco Love program to offer dog and cat adoptions at select stores. Adoptable pets may be available in in-store adoption habitats or during scheduled adoption events. Contact your local Petco store for current availability and upcoming adoption events.
Yes, we have a full-service grooming salon for dogs and cats. Appointments are recommended, but walk-ins are welcome based on availability. Please call (512) 712-7121 to inquire about appointments or grooming services available.
Yes, we provide dog training classes for all levels, from puppy basics to advanced training. Please call (512) 712-7121.
Excellent Customer Service
Many customers praised the friendly and helpful staff, highlighting their courteous and knowledgeable assistance during visits. Specific mentions include staff members like Lilu, Ryn, and Amanda, who provided exceptional service and went above and beyond to meet customer needs.
Clean and Organized Store
The store is frequently noted for being clean, well-organized, and stocked with a good selection of pet supplies. Customers appreciate the overall shopping experience, finding it easy to locate what they need.
Positive Grooming Experiences
Several reviews commend the grooming services, with customers expressing satisfaction with the quality of grooming and the care provided to their pets. Groomers like B and Erin received specific praise for their professionalism and attention to detail.
Scheduling and Communication Issues
Some customers reported frustrations with scheduling and communication regarding grooming appointments, including long wait times and lack of transparency about delays. While many had positive experiences, several noted that poor scheduling practices could lead to dissatisfaction.
Concerns About Staff Behavior
A number of reviews highlighted negative interactions with staff, particularly regarding unprofessional behavior and poor customer service. Specific incidents included rude remarks and dismissive attitudes, which left some customers feeling unwelcome.
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