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Petco Pet Store in Watertown

21851 Towne Center Dr
Watertown NY, 13601-5898
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Welcome to your Petco in Watertown, NY

Petco on Towne Center Dr in Watertown, NY sits just off Interstate 81 and serves pet parents from Carthage, Dexter, Sackets Harbor, Black River, Evans Mills, and Calcium. The store carries a full range of pet supplies, nutrition including dog food and cat food from trusted brands, and offers in-house dog grooming, dog training, an aquatics department, and a vaccination clinic. After a walk through Thompson Park with your dog, you're only a short drive from stocking up on whatever you ran out of. Petco Love connects this location to local adoption efforts, helping more animals find homes right here in the Watertown area. Your next pet may already be waiting.
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Frequently Asked Questions

Petco Pet Store in Watertown, NY Reviews

What Customers Say

Helpful Staff

Many customers describe employees as friendly, polite, knowledgeable, and willing to help, with several praising personalized assistance and pet care guidance.

Product Selection

The store is often considered clean, convenient, and well stocked, with customers finding needed food, treats, toys, supplies, and varied pet products.

Grooming Experiences

Grooming feedback is mixed. Several customers praised patient, caring groomers and excellent results, while others reported inconsistent cuts, long waits, unclear charges, unhelpful interactions, or concerns about how issues were handled.

Operational Concerns

Several reviews mention checkout delays, limited staffing, disorganized inventory, missing products, and online pickup or delivery orders being canceled or incomplete without timely notification.

Store Conditions

Some reviews raise concerns about animal habitats, fish and small-animal care, cleanliness, and maintenance, including reports of unhealthy animals, poor tank conditions, and dirty areas.

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Woman with her dog & cat sitting on the floor while shopping at Petco on her phone.

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